For Patients
Accepting New Patients
Dr. Hiller is accepting new patients. Please call at 610.594.5502 to schedule an appointment. If, for any reason, you cannot keep a scheduled appointment or will be delayed, please call as soon as possible. Ideally, we would appreciate 24-hours notice of cancellation. Cancellation fees up to $60 may apply for same-day, short-notice cancellations and no-show appointments. Minor patients (under age 18) must be accompanied by an adult at all times.
New patient forms may be downloaded and printed here.
Payment Policies
Copays, deductibles, and self-pay fees for all provided services are due at the time of your appointment. We accept payment with MasterCard, VISA, Discover, and American Express as well as personal checks and Apple/Google Pay. Payment arrangements may be available for services not covered under insurance and under special circumstances. We do not offer contracts and all care is based on medical necessity.
Insurance Accepted
In addition to a self-pay option, we accept Amerihealth, BC/BS Personal Choice, United Healthcare, BCBS, BCBS Horizon, Highmark, Medicare, and UMR insurance plans as well as auto and workman's compensation insurances. Please contact our office at 610.594.5502 to verify acceptance of your plan and be sure to bring your insurance information and driver's license/photo ID to your visit.
Copays, Deductibles, Claims Processing, and Patient Billing
All copays/deductibles are due at the time of service. Please note, we have no control over how insurance companies process claims after submission. We attempt, in good faith, to estimate your out of pocket expenses. Ultimately, payers reprice the claims based on their contracts, policies, and various payment and coding algorithms with each payer and plan being different. As a healthcare provider, we must abide by our contracts and how each claim processes; we must also collect all copays and deductibles as required by our contracts and how the claims process.
Additionally, there are times when insurance companies do not process claims correctly. With this, as a provider, we must follow the appropriate steps, including correcting claims for resubmission, appealing claims, claims reconsiderations, and contacting the payer to further troubleshoot the claim and why it is either denying or not processing correctly. These processes take time and can sometimes take more than a year to resolve. We will, in good faith work, with your insurance company to process the claims and your understanding is needed as patient statements may not be timely and could be sent much later.
We are always available to discuss claims and why the delay in patient billing. Please contact the office at 610.594.5502.
Benefits and prior authorizations are not a guarantee of payment and patients are ultimately responsible for their accounts. If you have a question about your specific plan, we encourage you to call your insurance company.
Office Hours
Monday--Wednesday 9:00am - 5:30pm, closed from 12:30pm-2pm for lunch
Friday 9:30am -- 1:00pm